Why Buy From Us?  

We believe in trust and customer satisfaction before and after your purchase.

Here’s what we have to offer:

Customer Support

Unlike some retail outlet sites that sell hundreds of products we are Real Flame experts with
knowledge based on training, product testing and experience. A fireplace is a significant purchase and there are many, many choices available for buyers to consider. We pride ourselves in helping you get a great fireplace that's right for your living space. Just call our friendly customer service experts: 866-448-8231

Reputation & Trust

Check out our BBB Report - A Rating!

GelFlameFireplace.com offers you the reassurance of knowing that we won’t disappear after the sale.
*It's a great idea to check out a company's reputation with the BBB when purchasing anything online. (Just because a site shows the BBB logo doesn't mean they have a good rating) It's a great resource to view business history, customer issues, complaints and resolutions or quickly view their rating.

Follow Up

If there is a question or conflict, we will stand by you to make sure it gets resolved quickly and with kindness. Questions, re-directs and additional requests will be answered before and/or after your important purchase.

We're an Authorized Real Flame dealer. Our history and great relationship with the manufacturer,
Real Flame, Inc. is key to being able to offer you the advantages listed above.