Warranty Information

Real Flame Warranty Information

NINETY DAY WARRANTY:

The Jensen Company warrants Real Flame® vent-less fireplaces and accessories to be free from defects in parts and workmanship under normal use and service for a period of 90 days from date of shipment. In the event of such defect in parts or workmanship, Jensen will, at its option, replace the defective product or refund the purchase price to the extent of the defective product’s replacement cost. The foregoing is the exclusive remedy and The Jensen Company disclaims all other warranties, including any implied warranty of merchantability or fitness for a particular purpose. In addition, The Jensen Company will not be responsible for consequential damages in excess of the purchase price of the product on which such liability is based.

Fireplace inserts have a 1 year warranty.

REPLACEMENT PARTS:

Replacement parts are available for most units. Occasionally, parts may arrive damage due to mishandling during shipping. If you are in need of a replacement part, please contact our customer service department with the fireplace model number and part number needed. We will ship out a replacement part due to shipping damage at no charge.

Anywhere Fireplace Warranty Information

90 Days Limited Manufacturer Warranty. Call us for more information: 1-866-448-8231